ISO issued ISO 9004:2009 Managing for the sustained success of an organization – A quality management approach. According to the ISO website, it is available as of October 30, 2009. The description from ISO says, “ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.
ISO 9004:2009 is not intended for certification, regulatory or contractual use.